Returns & Exchanges

At Omoi Life Goods, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the list of items you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unused condition with all original packaging and tags still attached to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.